Shipping & Returns
Order Processing
Orders are typically prepared and shipped within 2-4 business days. Processing times may be longer during holidays, product launches, or periods of high order volume.
You’ll receive a shipping confirmation email with tracking information once your order has been shipped.
Panna currently ships within the United States.
Shipping Rates
Standard shipping is $6.99.
Orders of $50 or more qualify for free standard shipping.
Shipping charges and delivery estimates are displayed during checkout.
Delivery Issues
Shipping estimates are not guaranteed, and carrier delays may occur after an order leaves our possession.
Please contact us if your tracking information shows that a package was delivered but you cannot locate it. Customers should also check with household members, neighbors and the shipping carrier.
Panna is not responsible for packages sent to an incorrectly entered address.
Returns
We accept returns within 7 days of delivery.
To qualify for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original retail packaging.
- Proof of purchase is required.
- Return authorization must be requested before mailing the item.
Customers are responsible for return-shipping costs unless the product arrived damaged, defective, or incorrect. Original shipping charges are nonrefundable.
Approved refunds are issued to the original payment method after the returned item has been received and inspected.
Damaged, Defective, or Incorrect Orders
Please contact us within 7 days of delivery if your order arrived damaged, defective, or incorrect.
Include:
- Your order number
- A description of the problem
- Clear photographs of the product and packaging
We will review the issue and arrange an appropriate replacement or refund.
3D-Printed Product Variations
Each Panna product is individually 3D printed. Small differences in color, surface texture, seam placement, and visible layer lines are normal characteristics of the manufacturing process and are not considered defects.
Nonreturnable Items
The following cannot be returned unless damaged or defective:
- Used or altered products
- Products returned without their original packaging
- Personalized or customized products
- Clearance or final-sale items
Cancellations
Contact us immediately to request an order cancellation. We cannot guarantee cancellation once an order has entered production or has been shipped.
Contact
For shipping or return assistance, contact:
Please include your order number in your message.