Free U.S. shipping on orders $50+

Panna

Privacy Policy

Last updated: July 16, 2026

Panna LLC (“Panna,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit pannausa.com, create an account, contact us, subscribe to marketing communications, or purchase our products.

By using this website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Information You Provide

We may collect information that you provide directly to us, including:

  • Name
  • Billing and shipping addresses
  • Email address
  • Telephone number
  • Account login information
  • Order and transaction information
  • Product preferences and newsletter selections
  • Messages, questions, photographs, and other information you submit to us

Payment Information

Payments are processed through third-party payment providers, including WooPayments and Stripe. We do not store complete payment-card numbers on our own website. Payment providers may collect payment-card details, billing information, device information, and transaction data in accordance with their own privacy practices.

You may review the relevant provider policies here:

Information Collected Automatically

When you visit our website, we and our service providers may automatically collect information such as:

  • Internet Protocol address
  • Browser and device type
  • Operating system
  • Pages viewed and links clicked
  • Date and time of visits
  • Referring website or source
  • Approximate location derived from an IP address
  • Cookie identifiers and similar online identifiers
  • Shopping-cart, checkout, and website-interaction activity

2. How We Use Information

We may use personal information to:

  • Process payments and fulfill orders
  • Calculate taxes and shipping charges
  • Create and manage customer accounts
  • Send order confirmations, shipping notices, and service messages
  • Respond to questions, requests, returns, and support inquiries
  • Prevent fraud, unauthorized transactions, and misuse
  • Maintain, secure, troubleshoot, and improve the website
  • Measure website traffic and understand customer interactions
  • Send marketing messages when you have subscribed or otherwise permitted them
  • Comply with tax, accounting, legal, and regulatory obligations
  • Establish, exercise, or defend legal claims

3. Orders and Customer Accounts

When you place an order, we collect information needed to process the transaction, deliver the products, provide customer support, handle returns, and maintain appropriate business records.

If you create an account, we retain account information so you can access your order history and manage your account. You are responsible for keeping your login credentials confidential.

4. Shipping and Fulfillment

We may provide your name, delivery address, contact details, order contents, package information, and other necessary information to shipping carriers and fulfillment-service providers. This information is used to purchase postage, prepare labels, deliver packages, provide tracking, and resolve delivery problems.

5. Contact Forms and Customer Communications

When you contact us through a form or by email, we collect the information you provide so that we can respond, provide support, and maintain an appropriate record of the communication.

Please do not submit Social Security numbers, complete payment-card details, passwords, or other highly sensitive information through our contact form.

6. Marketing Emails

If you choose to receive promotional emails, we may use your email address and related engagement information to send product news, offers, and other marketing communications.

You may unsubscribe at any time by using the unsubscribe link included in the email. Unsubscribing from promotional emails does not prevent us from sending transactional or service-related messages about your orders or account.

7. Cookies and Similar Technologies

Our website and service providers may use cookies, pixels, local storage, and similar technologies to:

  • Keep products in your shopping cart
  • Maintain account and checkout sessions
  • Remember preferences
  • Protect the website and prevent fraud
  • Measure traffic and website performance
  • Understand advertising effectiveness
  • Support personalized or interest-based advertising where applicable

You can control many cookies through your browser settings. Blocking some cookies may prevent portions of the website, including the shopping cart, account login, or checkout, from functioning correctly.

8. Analytics

We may use Jetpack Stats and related Automattic services to understand website traffic and performance. These services may process information such as IP address, browser information, pages viewed, referring URLs, timestamps, language, country, and website-interaction information.

For more information, review the Automattic Privacy Policy .

9. Advertising and Social-Media Technologies

We may use advertising or measurement technologies provided by platforms such as Reddit and Snapchat. These technologies may collect or receive device identifiers, IP addresses, cookie information, page activity, purchase or checkout events, and information about interactions with advertisements.

This information may be used to measure advertising performance, understand whether advertisements result in purchases, build audiences, prevent fraud, and show more relevant advertisements.

Provider privacy information is available here:

We do not sell personal information for money. However, disclosure of online identifiers or activity to advertising providers may be considered “selling,” “sharing,” or targeted advertising under the laws of some jurisdictions.

10. How We Disclose Information

We may disclose information to:

  • Payment processors and fraud-prevention providers
  • Shipping carriers and fulfillment providers
  • Website hosting, email, analytics, security, and technical-service providers
  • Marketing and advertising providers
  • Professional advisers such as accountants, insurers, and legal advisers
  • Government authorities when disclosure is legally required
  • A purchaser or successor in connection with a merger, financing, sale, or transfer of the business

Service providers may access information only as reasonably necessary to perform services for us, subject to their agreements and applicable law.

11. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including processing orders, providing support, maintaining accounts, preventing fraud, resolving disputes, and meeting tax, accounting, legal, and regulatory obligations.

Retention periods may vary depending on the type of information and the reason it was collected. We may retain certain transaction records even after an account-deletion request when required by law or needed for legitimate business records.

12. Your Privacy Choices and Rights

Depending on where you live, you may have the right to request:

  • Access to personal information we maintain about you
  • Correction of inaccurate personal information
  • Deletion of certain personal information
  • A portable copy of certain information
  • Information about categories of information collected and disclosed
  • Opt-out of certain targeted advertising, sales, or sharing
  • Restriction of, or objection to, certain processing

These rights are subject to applicable legal exceptions. We may need to verify your identity before completing a request.

To submit a privacy request, email contact@pannausa.com with the subject line Privacy Request.

You may designate an authorized agent where permitted by law. We may request proof of the agent’s authority and verification of your identity.

13. Information Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information. However, no website, network, transmission, or storage system can be guaranteed to be completely secure.

You should use a unique password for your account and contact us promptly if you believe your account or personal information has been compromised.

14. Children’s Privacy

This website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information online from children under 13.

If you are a parent or guardian and believe a child under 13 has provided personal information through this website, contact us so we can review and address the request.

15. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy, security, or content practices of those third parties. Review their policies before providing information to them.

16. International Visitors

Panna is based in the United States. If you visit from another country, your information may be processed in the United States and in other countries where our service providers operate. Those countries may have different data-protection laws than your country of residence.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, technology, or legal obligations.

The revised Policy becomes effective when published on this website. The “Last updated” date at the top identifies the most recent revision.

18. Contact Us

Questions or requests regarding this Privacy Policy may be sent to:

Panna LLC
Washington, United States
Email: contact@pannausa.com
Website: pannausa.com